Enjoy 5 Years FREE Scheduled Servicing 

1. In these Terms and Conditions:

General Services are the services described as General services in the Service Portfolio , which are scheduled to occur at each 15,000km or 12 month interval (whichever occurs first).

Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

Other Maintenance Items means any additional scheduled maintenance items requiring routine servicing on a time or kms basis as set out in the Service Documentation, including but not limited to brake fluid replacement and coolant change.

Participating Dealer means an Authorised Ford Dealer who participates in this customer program

Service Documentation means the official Ford Service Portfolio (referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes maintenance schedules and records.

2. What is covered in the Included Service Price?

The Included Service Price covers the:

(a) labour;

(b) parts (subject to condition 3 below)

(c) lubricants; and

(d) sundries which includes items such as oil and waste recycling and or removal, workshop supplies etc.,

required to provide the items in each Included Service.

3. The Included Service Price does not cover the following items which will be at an additional cost when needed:

• Any other maintenance items that are required other than those included in the Included Service, such as brake fluid replacement, tyre rotations and air conditioner check;
• Engine oil and filter changes required outside of an A and B Scheduled Service / General Service;
• Directional tyre rotation where required;
• Repair of accident damage to any component of the vehicle;
• Additional maintenance due to modification from original specification;
• Normal wear and tear consumable items requiring additional maintenance (including but not limited to brake pads replacement, fuses, wiper blades, batteries, tyres, wheel alignment adjustment);
• Items that are identified as requiring more frequent attention depending on operating conditions (as described in the Ford Customer Assistance, Warranty and Service Guide C Service Conditions or in the Ford Service Portfolio as Severe or Extreme Condition Services);
• Air conditioners filter replacement;
• Anything not specified in the A and B service schedules / General Service schedules in the Service Portfolio such as additional items of labour, parts or fluids;
• Additional maintenance and repairs that may be recommended by your Authorised Ford Dealer to suit your individual driving characteristics;
• Service or maintenance of non-genuine Ford parts; and
• Service, fitment or maintenance of any accessories, including Ford accessories.

It is your responsibility to ensure that you present your vehicle for servicing at the recommended intervals. If you fail to do so, additional work may be identified which is not included in the Included Service and you may be required to pay more than the Included Service Price.

Please note: Authorised Ford Dealers are required to advise you if any additional service or maintenance work is required. You should be informed prior to that work being undertaken and your consent should be requested and obtained before the Authorised Ford Dealer undertakes the additional service or maintenance work.

4. Other terms and conditions

This offer cannot be transferred to any other vehicle and remains with an Eligible Vehicle until it reaches the earlier of 5 years or 75,000kms, regardless of ownership.

An Included Service must be completed before the earlier of:

(a) the expiry of three months from the date the particular General Service is scheduled to occur; or

(b) the odometer passes 3,000kms over the kilometre limit for the General Service.

If the Customer fails to have the Included Service completed within the above parameters, the Included Service Price will no longer be available for the Included Service due at that service interval; however the Included Service Price for the next Included Service, if any, may be available.

No refund is payable for any Included Services which are not claimed in accordance with these terms and conditions.

Ford does not guarantee that the Included Service Price is less than the recommended maximum price for a General Service on an Excluded Vehicle. However, Ford does guarantee that the total of the Included Service Prices for the first five General Services will be less than the total of the recommended maximum prices for the first five General Services on an Excluded Vehicle.

After the Eligible Vehicle reaches the earlier of 5 years or 75,000 kms, pricing for future General Services will still be available via the Ford Service Calculator but will not be the same as the Included Service Price.