As we are all aware right now, Coronavirus (COVID-19) is having a significant impact across Australia, and the world.
We want to reassure you that we have a proactive and practical approach to addressing concerns about this issue. Our highest priority is the health and wellbeing of our guests, and our employees.
We are placing the highest priority on health and hygiene. Our approach is that a sanitised car is a healthy car - we have implemented a number of protocols in both our sales and service departments in line with Queensland Government recommendations & industry best practice, including social distancing.
Below we’ve answered some commonly asked questions for those of you who have an upcoming car service, or are in the market to purchase a vehicle.
We want to reassure you that we are open for business, and you can expect to receive the same friendly, helpful and caring guest experience that you always receive at Motorama Ford.
Mark Woelders | Managing Director
What should I do if I have a service booking?
Our Service Departments are business as usual. We have subsequently adopted the use of MEDIMAX Antibacterial agents into our servicing procedure on;
- Door handles
- Steering wheel
- Gear lever
- Interior trim and any other high touch points
Your car will also be sanitised on arrival and then sanitised again prior to collection after your service.
What should I do if I want to buy or trade a car?
Our Sales Teams are continuing to operate.
We have now introduced Motorama Home Drive, a concept where our team will bring the car to you for a test drive in the convenience of your own home, or at your workplace. Ask the team today about Home Drive and how we can facilitate the complete transaction online, including the delivery to your home or office.
To ensure optimum hygiene practices, every car used for a test drive will undergo our strict sanitisation protocols with the above mentioned MEDIMAX Anti bacterial agents.
Regular deep cleaning
As you enter our dealerships, you will notice a few changes have taken place. We have implemented a number of initiatives including;
- Contact-free procedures when handling your vehicle keys
- Multiple hand-sanitisation stations
- No hand-shake policy
We have now taken an additional step by introducing a regular deep clean process.
Delivered via a fogging machine, this sprays a fine protective mist that leaves all surfaces hygienic for up to 28 days. This disinfectant, meets all TGA guidelines, and the chemicals used, whilst protecting all guests and surfaces from COVID contamination, are safe for everyone to be in contact with.
This extra precaution is in place to keep everyone in our dealerships safe, and provide you with additional peace of mind when visiting our stores.
What is the best way to keep up to date?
It’s easy - check here and our social media channels listed below.
Alternatively, don't hesitate to contact our dealership via email or give us a call.
We thank you for your continued support during this unprecedented time.
The Motorama Group have been a Queensland icon for over 60 years. The business came from humble beginnings in 1960 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.
The Motorama Group employs over 500 locals in & across South East Queensland. We are continuing to operate during this unprecedented time to provide automotive service and sales. We are taking our position as a community role model very seriously, and actively practicing social distancing & strict hygiene standard across all departments.
As a company, we are actively living our values of 'team work' and 'care', by making steps to try and maintain employment to all employee's through this time.
Your continued support of the Motorama business at this time genuinely is appreciated.
Mark Woelders | Managing Director