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23 March 2020

COVID-19 Our Commitment To You

Dear Customers,

These are extraordinary times and I wanted to share an update with you on actions we’re taking in relation to COVID-19.

The health and safety of our employees, dealers, customers, and partners are always Ford’s highest priority. We have dedicated teams closely monitoring the coronavirus situation, including the latest directives and guidance from Australian and regional authorities, and across our global supply chain. We are planning and acting accordingly.

 Our Commitment to You:

 We will continue to work closely with our Dealers throughout Australia as we navigate our way through these challenging times together:

While many of our 2,000+ head office, design and engineering teams are working remotely, our dealerships, service centres and parts warehouse remain open to serve our customers, as will our Customer Relationship Centre, contactable 24/7 on 13 FORD (13 3673).

Our dealers are taking additional steps to ensure their dealerships, at every interface from sales to service, are clean and hygienic places for both our customers and teams – and working with customers to make alternative arrangements where possible, like offering pick up and delivery when they need their car serviced.

Our partner myFord FINANCE is proactively reaching out to retail customers about ways they can support them. We’re also working closely with our dealer partners through this challenging time.

We’re also exploring ways to work with our dealers to serve the community together.

Our customers are part of our extended Ford family, and we’ll continue to keep you updated along the way. That’s our commitment to you.


Kay Hart
President & CEO
Ford Australia & NZ

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